Credits are the main cost unit for generating media. Each model (image, video, or animation) uses a specific number of credits per generation depending on model type, duration, and resolution.

Subscription credits do not roll over and expire at the end of each credit cycle.

For monthly plans, credits refresh on the same date each month based on your original purchase date. For annual plans, credits refresh every 30 days from the subscription start date.

New credits are added automatically at the start of each new credit cycle while your subscription is active.

Extra credits are valid for 90 days. Any credits purchased in addition to your plan are valid for 90 days and expire after that period. Unused credits do not roll over or accumulate.

How to get a refund? What is the refund policy?

If you bought the subscription directly on our website and the checkout page included a money-back guarantee, you can request a refund if you are not satisfied with the content quality, have not used more than 50% of the credits included in your plan, and at least one of the following conditions applies:

For the fastest resolution, please email [email protected].

To ensure a stable and fair experience for all users, Unlimited model usage may be subject to dynamic speed and concurrency limits. During high-traffic periods:

Unlimited guarantees access, but processing speed and parallel generation capacity are not guaranteed and may dynamically adjust based on overall platform usage.

365 Unlimited promo gives you one year of unlimited generations on the specific models listed in each plan's card. Your unlimited access for these models remains active every day for one full year from the moment of purchase. These models remain available as long as your subscription is active.

If you cancel your subscription or switch to a lower plan that doesn't include 365 Unlimited, unlimited access stops immediately when your current plan ends.

If you upgrade, your unlimited access continues for the full 12 months.

The promo applies to both new users and existing active subscribers of eligible plans at the time of the promotion.

Every time the promo activates, all currently active subscribers of eligible plans automatically receive an additional 1-year extension of their unlimited access from the moment the promo starts.

For other models, the number of unlimited access days is specified on each model's icon on the pricing page. Unlimited generations run in the standard queue, while credit-based generations always run in the priority queue.

Any signs of automation, scripting, or non-human activity can result in a temporary pause of your unlimited access for manual review. Access will be restored once normal usage is confirmed.

This policy exists to maintain reliability, speed, and fair access for everyone on unlimited plans.